Refund policy

Returns & Refund Policy

Last Updated: July 27, 2026

At SRC3, we want you to shop with confidence. Please read our Returns & Refund Policy before making a purchase.

Returns

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unworn and unused.
Be in its original condition.
Include the original shoe box, packaging, and any accessories.
Not show signs of wear, damage, or alteration.

Items returned that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

We cannot accept returns for:

Gift cards.
Final sale or clearance items.
Products that have been worn, damaged, or altered after delivery.

How to Start a Return

To request a return, please contact us at:

Email: src3.customersupport@gmail.com

Please include:

Your order number.
Your full name.
The reason for your return.
Photos if the item is damaged or incorrect.

If your return is approved, we will provide instructions on how to send the item back.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5-10 business days. Your bank or payment provider may take additional time to process the refund.

Exchanges

We currently offer exchanges only if you receive:

The wrong item.
A defective item.
An item that was damaged during transit.

If you require a different size or product, please return your original order (if eligible) and place a new order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the item and packaging.

We will work to resolve the issue as quickly as possible.